Consumers and Carers
Your experience matters to us
The APMHA HealthCare Ltd. is always interested to hear about the needs and experiences of our mental health consumers and carers. Your feedback continues to enhance our ability to improve consumer engagement and quality of life.
Consumer Voices Advisory Committee
The APMHA HealthCare is putting together a ‘Consumer Voices Advisory Committee’. If you would like to participate as a member or provide feedback to this committee, please contact us today!
Rights and Responsibilities Charter
Do you know your rights and responsibilities when receiving health care?
You can download a version of ‘Privacy and Your Rights’ below
You have a right to access health care and ask questions about your health care. You can ask to see information in health record and ask to change information if it is wrong.
You have a right to safe and high-quality care.
You have a right to treated with dignity and respect. This includes respect for your culture, age, gender, religious / spiritual beliefs, sexual orientation, disability, experiences, values and beliefs.
You have a right to be informed about services, treatment, options and costs in a clear and open way. When necessary, we can help you find an interpreter.
You have a right to be included in decisions about your care.
You have the right to have someone to give you support in most circumstances.
It is okay to complain. Your complaints lead to better services.
You have a right to privacy and confidentiality of your personal information.
You have a right to comment on your care and to have your concerns addressed.
With your consent, your family and carers have the right to:
- Be treated with dignity and respect at all times.
- Be recognised, respected and supported as partners in your care.
- Be involved in providing information to the clinician that can help your care and recovery.
- Receive information about your mental illness, its likely causes, treatment options and outcomes.
- Have their rights explained and receive a copy of this charter.
- Be supported in their caring role.
Protecting your privacy
The APMHA HealthCare Ltd. is committed to providing you with the highest level of service and confidentiality, and this includes protecting your privacy. APMHA HealthCare is bound by the Privacy Act 1988 and the Privacy Amendment (private sector) Act 2000, which regulates the handling of personal information about individuals. This includes the collection, use, storage and disclosure of personal information.
All information collected about you is confidential and will be stored securely in a locked place. At any time, you may request to see information held about you. You also may withdraw from the program at any given time and this will not affect your treatment in any way.
Helpful Phone Lines
Lifeline (24-hour crisis counselling) 13 11 14
SANE (provides information, guidance and tips for managing mental health) 1800 187 263
Suicide Call Back Service 1300 659 467
SuicideLine Victoria 1300 651 251
Kids HelpLine 1800 551 800
MensLine 1300 789 978
1800RESPECT (sexual assault, domestic family violence counselling service) 1800 737 732
DirectLine (Victoria – confidential alcohol and drug counselling) 1800 888 236
BeyondBlue 1300 224 636
GP After Hours Support Line (finding a GP and after hours clinical support) 1800 022 222
NSW Mental Health Access Line (referrals to local mental health services in NSW) 1800 011 511
Gambling Help Online 1800 858 858
Carers Australia 1800 2472 636
Panda (Perinatal anxiety and depression Australia) 1300 726 306
Australian BPD Foundation (Borderline Personality Disorder) 0458 469 274
Griefline 1300 845 745
Blue Knot Foundation (Trauma) 1300 657 380
Head to Health find Australian mental health resources here.
BeyondBlue provides information about anxiety, depression and suicide to the Australian community.
Mental Health Online is an online resource for people experiencing mental health difficulties.
myCompass provides a personalised self-help program that you can use on your mobile phone, computer and/or tablet.
MindSpot offering short courses and activities for those experiencing symptoms of anxiety and depression.
Moodgym is like an interactive self-help book that helps you learn and practise skills to manage symptoms of depression and anxiety.
e-couch is a self-help interactive program.
OnTrack supporting your journey to health and wellbeing.
Anxiety Self-Test – Black Dog Institute
QLife counselling and support for LGBTI people.
Mental Illness Fellowship of Australia (MIFA) Carers Forum is a safe, anonymous community for the friends, family and carers of people living with mental illness, moderated 24/7 by mental health professionals.
Cool Kids Online for 7-12 years
The Brave Program anxiety support for children aged 8-12.
BlueKnot supporting the recovery of childhood and complex trauma.
Children of Parent’s with a Mental Illness promoting better outcomes for children and families where a parent is experiencing mental illness.
The Brave Program anxiety support for young people aged 12-17.
Chilled Out for 13-17 years.
eheadspace is designed for young people aged between 12-25.
YouthBlue provides information about anxiety, depression and suicide to young people in Australia aged 12–25.
ReachOut practical support, tools and tips around mental health for young people, parents and schools.
Bite Back aims to promote mental fitness, wellbeing and resilience.
CanTeen helping help young people cope with cancer in their family.
Butterfly Foundation representing all people affected by eating disorders and negative body image.
BEet an online self-help program for Binge Eating Disorder and Bulimia Nervosa.